At Riverside Gardens, the health and well being of all our residents and staff is our top priority. We have put a number of measures in place to ensure safety at this difficult time and remain abreast with the latest information from NSW Department of Health. 

Social distancing and good hand washing technique is encouraged everywhere.  The front entrance to the unit building is being sanitized regularly and there is hand sanitizer near the lift.

Vital Call is available to every resident by pressing your pendant or watch. Don’t hesitate to use it.

Riverside Gardens is a proud signatory to the Retirement Living Code of Conduct. This industry-wide standard has been developed by the Property Council of Australia and Leading Age Services Australia (LASA). It aims to set and maintain high standards relating to the marketing, selling and operation of Retirement Communities, including complaints and dispute management procedures for operators and residents.

If you would like a copy please contact us or view the framework here. 

Riverside Gardens Retirement Village is a proud signatory to the Retirement Living Code of Conduct. This industry-wide standard has been developed by the Property Council of Australia and Leading Age Services Australia (LASA). It aims to set and maintain high standards relating to the marketing, selling and operation of Retirement Communities, including complaints and dispute management procedures for operators and residents. The team at Riverside Gardens is excited to be a part of this initiative, which will ensure best practice in our community-focused village.

Get in touch today to hear more and arrange a tour of Riverside Gardens. Patricia Campbell, the Village Manager will be able to help answer any questions you may have throughout your decision making journey. 

PATRICIA CAMPBELL

PH (02) 4571 4545 

MOB: 0447 334 615

patricia@riverside-gardens.com.au

You will receive a general inquiry document within 14 days of your initial inquiry with Riverside Gardens. This sets out basic information about the village, including the village type, facilities and costs, as well as whether village rules are in force.

A disclosure statement is required to be given to you at least 14 days before you enter into a village contract.  It contains important information about the village.  If you enter into a village contract, a 7 business day cooling-off period will generally apply, if you change your mind. The law also provides a 90-day settling in period during which you may terminate the contract. 

When considering moving into a retirement village, it is important to read all available information, including fact sheets from NSW Fair Trading, and seek independent expert advice.  Below is a list of resources available from NSW Government Fair Trading.  

If you have made the exciting decision to move in to the village, you will be warmly welcomed.  Patricia Campbell the village manager will help you throughout this process, and help you settling in.  

If you have made the decision to move into Riverside Gardens, there are a number of initial costs to consider, including the purchase price and legal costs.  There is no stamp duty payable.

If you enter into a village contract, a 7 business day cooling-off-period will generally apply if you change your mind where no penalty fees will apply.  

The law also provides a 90 day settling-in-period during which you may terminate the contract without penalty fees.  All you will need to pay are the service fees, utilities and any legal costs for the duration you were living at the village.

Whilst living in a retirement village, a service fee is required to cover the village staff and maintain the services and facilities provided. Riverside Gardens prides itself on continually operating at high standards whilst keeping costs in check, ensuring the residents are getting great value for money.     

The service fee covers costs including, village staff, cleaning and maintenance of shared areas, insurance and council rates and organised events.  These fees are determined in line with the Retirement Villages Act. Every day living personal living costs are at the residents own expense.

When permanently departing a village, it is standard practice for a Deferred Management Fee (DFM) to be charged.  

A DFM is the main source of revenue for a village and enables capital improvements to be made to the village and facilities, infrastructure upgrades and support staff.  It also allows for lower service fee charges and greater flexibility on entry prices, making it more accessible to enter retirement villages. 

Upon departure, you will receive a share in the capital gains of your residence and benefit from avoiding the traditional real estate expenses when selling a house; including sales commission, marketing costs, refurbishment costs*.  Avoiding these expenses will give added peace of mind when the time comes to make your next move. 

This site outlines the rights and responsibilities of residents, prospective residents and operators. 

This Act sets out particular rights and obligations of residents and operators of retirement villages.